City Development update: Changes to how we will be delivering services to customers

26 March, 2020

We are working through a range of measures to maintain our level of service while protecting the health and well-being of our staff, customers and community.

Our City Development Branch is continuing with the assessment of applications, sealing of survey plans, contributed assets inspections and development compliance matters. However, we are temporarily changing the way we interact with our customers.

We will no longer be holding face-to-face meetings for pre-lodgements or other meetings associated with development applications. Instead, our assessment officers will be available by teleconferencing, email and phone.

For on-site inspections, the following procedures are now in place to ensure the health and safety of officers:

  • City Officers will call prior to attending a site inspection.
  • City Officers will undertake site inspections alone. Once the site inspection is complete, the Officer will call you to discuss.
  • If you believe it is essential to be on-site during an inspection, please discuss with the City Officer. This will not be guaranteed and will be assessed on an individual basis. If a site representative is permitted to be on-site, it will be limited to one site representative only.

These arrangements may change without notice as the COVID-19 situation develops. We appreciate your understanding as we work through the situation we are all in.

We are here to support you. Please contact our team on 5582 8184 if you have any questions.

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