About the new My Account system


City of Gold Coast is continuing to implement a new information technology system to support major customer, property and revenue functions. As part of this new system, you will soon be able to register for My Account – a secure online portal to access your information, request services, make applications, and manage your accounts from one location.

You will need to use My Account to lodge applications and manage your account. As a registered user of My Account you will have 24/7 convenience to:

  • lodge and track development applications
  • lodge and track forms for plumbing and drainage
  • pay bills
  • update your details
  • make service requests and track progress
  • perform property searches
  • lodge and track licence and permit applications.

We anticipate that there may be a few delays during the transition to the new system, including the issuing of invoices and receipts for sundry debtors. Help and support will be available to you and we encourage you provide your feedback once the system is live.

We appreciate your understanding as we work through the initial implementation of the system.

Setting up a My Account

You will need to set up My Account to lodge applications and manage your sundry debtor account.

Once the site is live, new account holders can do this via the City’s website: cityofgoldcoast.com.au/myaccount

Existing account holders will be emailed with an Authentication Key and instruction on how to register for My Account.

Each company can only have one registered account and login per individual debtor account. The Authentication Key for existing account holders will be emailed to the current email address we have on file for your debtor account.

Lodging an electronic application

Once the system is live, existing SmartForms will be decommissioned and replaced with the new E-Services Forms.

These forms will be available via the City’s website, along with guidance material for how to use these forms.

PD Online

With the new system will be the implementation of a new PD Online portal.

The existing PD Online will continue to be available for applications lodged prior to the commencement of the transition period. Applications lodged post this date will need to be accessed via the new PD Online portal. This will be available on the City of Gold Coast website.

Help and support

We understand there will be an adjustment period in moving across to the new system.

We encourage you to contact the relevant area listed below if you experience a system fault, error, or would like further assistance which can be arranged upon request.

Contact telephone:

For assistance with My Account please contact the City of Gold Coast, Customer Service Centre:

1300 465 326

For development applications enquires please contact the Planning Enquires Centre:

(07) 5582 8708

For enquiries relating to plumbing and drainage, please contact:

(07) 5582 8393

For enquiries relating to private certification, please contact:

(07) 5582 8184