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When does a koala need rescuing?

  • The koala is stuck on a fence in a hazardous situation, for example, beside a busy road.

  • The koala has been sitting or sleeping on the ground for an extended period of time.

  • The koala has been sitting in the same tree for more than 48 hours.

  • The koala has physical signs of injury, for example, limping, inability to climb, blood patches on fur, etc.

  • The koala has visibly missing fur.

  • The koala has a ‘wet’ or ‘dirty’ rusty coloured stained rump.

  • The koala has red, swollen, weepy eyes (conjunctivitis).


What should I do if I see a koala requiring rescue?

  • If a dog is involved, immediately remove the dog from the area.

  • Do not touch the koala.

  • If possible, place a bin, box or washing basket over the koala and place a weight on top. This will contain the koala until help arrives and it will also keep the koala calm.

  • Call the Wildcare Australia Inc. 24 hour hotline on 07 5527 2444.

I have found a deceased koala, what should I do?

  • Make note of the exact location of the deceased koala, the more information the better. If you can, use a GPS or smart phone to collect coordinates.

  • Call 1300 GOLD COAST (1300 465 326) or use the online Koala Sighting Formto submit your sighting.

  • Alternatively you can call the Wildcare Australia Inc. 24 hour hotline on 07 5527 2444.

What can I do to help koalas in my local area?

Community involvement is essential in the fight to save our koalas. You can get involved by:

  • Becoming a member of the Koala Friends Program. It’s free and members receive an information pack about koalas and koala conservation, up-to-date information on what is happening in the local koala population and invitations to local koala community events.

  • Get involved and come joins us at the local community koala events such as the Koala Tree Planting Day, Currumbin Wildlife Hospital Open Day and the Koala Friends Community Day!

  • Complete an online Koala Sighting Form when you see a koala, whether it be sick, injured or healthy.

  • If you have a dog, keep it contained between dusk and dawn to reduce the risk of dog attacks.

  • Spread the word to your friends and neighbours!

When will the next Koala Friends Community Day be held?

The best way to keep informed of all our upcoming events is to become a member of the Koala Friends Program. It’s free and members receive an information pack about koalas and koala conservation, up-to-date information on what is happening in the local koala population and invitations to local koala community events.

What can I do to make my backyard more ‘koala’ friendly?

  • Improve the koala habitat in your backyard by planting koala food trees. Click here for the fact sheet.

  • Assist with safe koala movement by creating koala friendly fencing. Click here for the fact sheet.

  • Keep koalas safe while they move through your backyard by keeping your pet dogs contained between dusk and dawn. Click here for the fact sheet. 

Someone has cut down trees on their property – do they have approval?

  • If there are koalas at immediate danger or have been injured, call the WILDCARE 24 hour hotline on 07 5527 2444.

  • Ring City of Gold Coast (City) on 07 5582 8688 to check if they have obtained approval or if an approval was necessary.

  • If you are sure the trees did not meet the self-assessable acceptable outcomes of the Vegetation management code and City approval has not been obtained, then contact the City's Local Law Compliance section on 07 5667 5991 to report a breach. A city officer will go out to investigate the possible illegal removal.